TScribe (“we”, “our”, “us”) is a clinical documentation tool operated by UnityPulse, based in Nigeria. This policy explains what information we collect when you use TScribe, how we use it, and what rights you have. It reflects our obligations under the Nigeria Data Protection Regulation (NDPR) and related guidelines.
1. What we collect
When you create an account or contact us, we collect:
- Your name and email address
- Your professional specialty and, optionally, your organisation
- Messages you send to our support team
When you use the application, we collect anonymous usage analytics (screens visited, feature interactions, session duration) to understand how the product is used. These analytics are not linked to patient data.
2. Patient data
TScribe does not retain patient-identifiable information or final clinical reports on our servers. Audio submitted for transcription is processed in transit over encrypted connections and deleted as soon as the report is returned to your device. We do not use patient content to train AI models. We do not store, index or review clinical reports.
Live captions shown while you speak are display only. They are not stored.
The clinician using TScribe is responsible for ensuring that their use of the product is consistent with their institution's data governance policies and their patients' consent.
3. Sending reports to your own systems
TScribe offers three ways to move a finished report: copying it to your clipboard, dictating directly into a field in your browser through the UnityPulse Dictation extension, and, for organisations that enable it, filing the report into their own records system over standard healthcare interfaces (HL7 FHIR).
In every case the report goes to you or to a system you control. We do not keep a copy. Where an organisation files into its own records system, we record only that a report was sent and when, so an administrator has an audit trail; that record never contains the clinical content.
The browser extension reads and writes only the field you dictate into, on the page you are on, when you ask it to. It does not read pages in the background and does not send page content to us. See the browser extension privacy notice.
4. How we use data
We use account information to operate and improve TScribe, communicate with you about the product, and respond to support requests. We use anonymous analytics to identify usability issues and prioritise improvements. We do not sell your data to any third party.
5. Data storage and retention
Account data is stored on servers located in jurisdictions with adequate data protection standards. We retain account information for as long as your account is active or as required to comply with legal obligations.
You can delete your account yourself, from your profile in the app. Doing so closes it immediately, signs you out on every device, and schedules the account for permanent removal after 30 days. Within that window you can restore it using the link in the email we send you. After it, your name, email address, phone number and profile picture are permanently erased.
Two things deliberately survive. Records we are required to keep, such as transaction history, remain but are no longer linked to a named person. Security and administrative logs also remain, because a record of what happened on an account is what protects the people whose data it touched. Neither contains clinical content, because we never held any.
Once you delete your account we stop emailing you. We keep a one-way fingerprint of your address, not the address itself, for the sole purpose of ensuring nothing is ever sent to it again.
If your account is managed by an organisation, an administrator there can delete it on your behalf. You are emailed when that happens and can restore it yourself within the same 30 days. Step-by-step instructions are on the account and data deletion page.
6. Help and feedback
When you report a problem from inside the app we receive what you wrote, your app version, your device or browser, and your account details, so we can reproduce it without asking you for them. Any file you attach is scanned before anyone can open it.
Please do not include patient-identifiable information in a support message or attachment. We do not need it, and unlike your reports, a support message is stored so a person can reply to it.
7. Third-party services
We use a limited set of third-party services to run TScribe: AI transcription and language processing, payment processing, email delivery, and hosting. Each is bound by its own privacy terms and is selected to minimise data exposure. Audio sent for transcription is not retained by us after the report is returned.
The TScribe website uses Google Analytics to measure visits. The application itself does not embed advertising pixels or social media widgets. See the cookie policy.
8. Organisation accounts
Where your account belongs to a hospital, practice or department, the organisation is set up and managed on UnityPulse. An administrator there can see your name and email address, how much of the shared credit pool you have used, which department you are in, and, if the organisation files reports into its own records system, that a report was filed and when.
An administrator cannot see your reports, your recordings or your dictation. There is nothing to show them: we do not hold that content.
If you leave the organisation, your account becomes an individual one and stops drawing on the organisation's credits. Your templates stay with you.
9. Your rights
Under the NDPR and applicable law, you have the right to access, correct or delete personal information we hold about you. You may also object to certain processing or request a restriction. To exercise any of these rights, contact us at the address below.
10. Security
All data in transit is encrypted using TLS. Access to our systems is restricted to authorised personnel. Two-factor authentication and device approval are available on every account. See Security and data handling for detail.
11. Children
TScribe is a professional tool for licensed healthcare practitioners. We do not knowingly collect information from individuals under 18. If you believe a minor has provided us with personal data, contact us and we will remove it promptly.
12. Changes to this policy
We may update this policy from time to time. We will notify registered users of material changes by email or through an in-app notice. The date at the top of this page reflects when this version was last revised.
13. Contact
For privacy-related enquiries, write to hello@tscribe.io or use the UnityPulse contact page. We respond within two business days.